Returns & Exchanges
The Lex Appeal Return Policy
At The Lex Appeal, we are committed to providing you with high-quality jewelry. Please review our policy regarding sales below:
No Returns Policy
- Final Sale: All jewelry purchases are final. We do not accept returns or offer refunds.
Exchange Window
- Exchanges are available within 7 days of receiving your order.
Eligibility for Exchanges
- To qualify for an exchange, the item must be unused, in its original condition, and include all original packaging.
- Personalized, engraved, or custom-made items are not eligible for exchange.
Exchange Process
- Initiate an Exchange: Contact our customer service team at [customer service email] within 7 days of receiving your order. Please provide your order number and the reason for the exchange.
- Exchange Authorization: Once your exchange is approved, we will issue you an exchange authorization number and provide shipping instructions.
- Shipping: Carefully pack the item, writing the exchange authorization number on the outside of the package. You will be responsible for any return shipping costs.
CLICK HERE TO BEGIN PROCESSING YOUR EXCHANGE
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will arrange for a replacement.
Contact Us
For any questions regarding our exchange policy, please reach out to us at Returns.
Thank you for shopping with The Lex Appeal!